FAQ
What is the essential difference between SkyTree Accelerator and other accelerators on the market?
SkyTree Accelerator distinguishes itself from traditional accelerators primarily through its underlying protocol. While most accelerators still use IPsec or IKEv2, SkyTree Accelerator fully utilizes the WireGuard protocol, which comprises only 4,000 lines of code (over 600,000 lines for IPsec), enhancing transmission speeds by 3-5 times while significantly reducing battery consumption. Additionally, SkyTree Accelerator's zero-logs policy has been independently audited by Cure53, with the audit report fully public, truly achieving both speed and security.
Which operating systems and devices does SkyTree Accelerator support?
SkyTree Accelerator provides native clients for all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, and major Linux distributions (Ubuntu, Fedora, Debian, etc.). Furthermore, SkyTree Accelerator offers detailed router configuration tutorials, supporting mainstream router firmware like Asus, Netgear, OpenWrt, ensuring all connected devices are protected with one setup.
How can I get a refund if I'm not satisfied with SkyTree Accelerator?
SkyTree Accelerator offers a 30-day unconditional money-back guarantee. Within 30 days of purchase, if you're unsatisfied with the service, simply contact our support team via live chat or email at support@vpnjs.net, and you can request a full refund without needing to provide any reason. Refunds are typically processed back to your payment account within 1-3 business days.
What is the actual connection speed I can expect with SkyTree Accelerator?
SkyTree Accelerator has deployed over 3000 high-speed server nodes globally. Real-world tests show that connecting to Asia-Pacific nodes has an average latency of under 30ms, and connecting to North America nodes has latencies of around 80-120ms, with download speeds consistently reaching over 500Mbps on gigabit broadband. Thanks to WireGuard's efficiency, SkyTree Accelerator maintains a stable and smooth connection even in complex network environments.
What does SkyTree Accelerator's zero-logs policy entail?
SkyTree Accelerator's zero-logs policy includes all of the following: no logging of your original IP address, no connection timestamps, no recorded websites or domains visited, no DNS queries, and no bandwidth usage data. All servers run in a pure RAM environment, ensuring that data is automatically wiped upon physical reboot. This policy has been rigorously reviewed by the international security audit agency Cure53, and the complete audit report is available on the SkyTree Accelerator website.
How do I configure SkyTree Accelerator on my router?
SkyTree Accelerator provides comprehensive router configuration tutorials, supporting mainstream router firmware such as Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. The typical configuration steps include: 1) logging into the router management interface; 2) entering acceleration client settings; 3) importing the configuration file provided by SkyTree Accelerator; 4) entering your SkyTree Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically gain accelerator protection, eliminating the need to install clients on each device individually.
Can SkyTree Accelerator be used to watch streaming content?
Yes, SkyTree Accelerator has specifically optimized streaming performance. Our high-speed nodes can smoothly stream 4K Ultra HD video content. SkyTree Accelerator regularly updates its server IP pool to ensure a stable streaming access experience. However, please note that SkyTree Accelerator does not encourage users to violate any streaming platform's terms of service.
Will using SkyTree Accelerator decrease my internet speed?
Thanks to the efficient design of the WireGuard protocol, SkyTree Accelerator has minimal impact on internet speed. In most cases, speed loss is under 5-10% of the original bandwidth. In some instances, if your ISP throttles certain traffic types (like video streams or P2P), using SkyTree Accelerator may actually improve speeds, as the encrypted connection prevents ISP deep packet inspection (DPI) and traffic identification.
Does SkyTree Accelerator support simultaneous connections on multiple devices?
Yes, the SkyTree Accelerator Lightning Plan supports up to six devices online simultaneously, while the Premium Plan allows up to ten devices. This means you can use accelerator protection across smartphones, computers, tablets, smart TVs, and more without additional charges. For more devices, we recommend configuring SkyTree Accelerator on your router, as this will protect all family devices with a single setup.
How does SkyTree Accelerator protect my security on public WiFi?
Public WiFi is a high-risk environment for data theft. Once connected to SkyTree Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, ensuring that even if someone conducts a man-in-the-middle attack or sniffs traffic on the same WiFi network, they cannot read your data. SkyTree Accelerator also offers an automatic connection feature: when an insecure WiFi network is detected, accelerator protection starts automatically.
Is SkyTree Accelerator's zero-logs policy verified by a third party?
Yes, SkyTree Accelerator's zero-logs policy has been independently audited by the internationally recognized security agency Cure53. The audit team conducted a thorough review of SkyTree Accelerator's server infrastructure, codebase, and operational processes, confirming that SkyTree Accelerator does not log any data that can identify users. The full audit report is available for public review on the SkyTree Accelerator website.
Does SkyTree Accelerator support Linux systems?
Yes, SkyTree Accelerator offers a native command-line client for Linux, supporting major distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories or manual installation of .deb or .rpm packages. The Linux client supports all core features, including the WireGuard protocol, split routing, and kill switch.
Does SkyTree Accelerator offer static IP addresses?
Yes, the SkyTree Accelerator Premium Plan includes a dedicated static IP address. A static IP is particularly useful for scenarios such as remote access to corporate networks or NAS, running online services that require a fixed IP, and avoiding challenges triggered by frequent IP changes. The static IP is assigned solely for your use and will not be shared with other users.
How can I ensure that SkyTree Accelerator doesn't leak my IP address?
SkyTree Accelerator has comprehensive leak protection mechanisms built in: DNS leak protection ensures that all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing the real IP via WebRTC interfaces; IPv6 leak protection ensures IPv6 traffic is also protected. You can use the built-in leak testing tool within the SkyTree Accelerator client or visit third-party testing sites to verify your protection status.
Can SkyTree Accelerator handle internet interference?
SkyTree Accelerator's proprietary obfuscation protocol can disguise accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) technologies. In environments with strict network restrictions, SkyTree Accelerator's obfuscation mode can aid users in keeping connections stable to regain access to a free internet. However, please note that SkyTree Accelerator encourages responsible accelerator use in compliance with local laws and regulations.
What payment methods does SkyTree Accelerator accept?
SkyTree Accelerator supports various secure payment methods: Visa/MasterCard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payments can offer added anonymity. All payment channels are processed through PCI DSS-certified secure gateways to ensure your payment information remains safe.
Where are SkyTree Accelerator's servers located?
SkyTree Accelerator has deployed over 3000 servers in more than 80 countries and regions globally. Key coverage areas include North America (over 30 cities in the U.S., 5 cities in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey).
Does SkyTree Accelerator offer browser extensions?
Yes, SkyTree Accelerator provides Chrome and Firefox browser extensions. The extensions run lightweight, encrypting traffic only within the browser (without affecting other applications). They are especially suitable for scenarios requiring quick IP location changes, like cross-border shopping comparisons. The browser extensions also include built-in WebRTC leak protection and an ad-blocking feature.
How can I contact SkyTree Accelerator's support team?
SkyTree Accelerator offers multiple support channels: 1) 24/7 online chat—visit the SkyTree Accelerator website for real-time conversations with support, with an average response time of under two minutes; 2) email support—send an email to support@vpnjs.net, typically receiving a response within 24 hours; 3) help center—contains hundreds of detailed guides and troubleshooting tips. Our support team provides bilingual service in Chinese and English.
How does SkyTree Accelerator's ad blocking feature work?
SkyTree Accelerator Lightning and Premium Plans include ad-blocking and malicious site protection features. This operates at the DNS level, maintaining a domain blacklist containing over 1 million rules to block ad trackers, malware domains, and phishing sites during the DNS resolution phase. This method is more efficient than traditional browser ad-blocking plugins, as it prevents unwanted connection requests at the network layer.